Shipping & Returns

Dispatch Timescale:
Orders are dispatched within 1-2 working days, you will receive dispatch notification by email with a tracking number if applicable.

Shipping Costs and Timescales:
Diaries, journals and prints are sent Tracked 48, everything else is sent by First Class post.
First Class post = 0.90 - £1.35 - the delivery aim is 1-2 working days from dispatch.
Tracked 48 = £3.00 - the delivery aim is 1-3 working days from dispatch.
Free UK shipping on orders over £45.

EU and International Orders:
Please visit my Etsy shop to purchase.

Covid-19:
Understandably there are some delays in the postal service at the moment so delivery may take a little longer than stated above. If you have any worries regarding your order or delivery then please do get in touch.

Returns:
If you have a problem with your order please contact me within 21 days. Non personalised products can be returned if they are in their original condition and must be returned in their original packaging. Custom or personalised items cannot be returned.

You will be responsible for paying for the shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance because I can't guarantee that I will receive your returned item.

Contact:
studio@nothingbutlovely.co.uk
Nothing But Lovely, 14 Grafton Road, Brigstock, Northants NN14 3EY